Ivan Bosankić
About Ivan Bosankić
Ivan Bosankić is a Team Leader in Service Operations Management at SSI SCHÄFER, where he has worked since 2021. He has a background in software engineering and service account management, with experience in quality assurance and training content organization.
Current Role at SSI SCHÄFER
Ivan Bosankić serves as the Team Leader for Service Operations Management at SSI SCHÄFER since 2021. In this role, he is responsible for defining quality gates for the handover process, ensuring that all operations meet established standards. He coordinates with various stakeholders to maintain compliance with internal remote service processes and guidelines. His leadership includes overseeing the quality assurance of master data and preparing data for management reports, contributing to the overall efficiency of service operations.
Previous Experience at SSI SCHÄFER
Ivan Bosankić worked at SSI SCHÄFER from 2014 to 2021, holding multiple positions. Initially, he served as a Technischer Supportingenieur for two years, where he focused on technical support and service operations. Following this, he transitioned to the role of Service Account Manager from 2016 to 2021, where he managed client accounts and ensured service delivery met client expectations. His extensive experience at SSI SCHÄFER has equipped him with a deep understanding of service operations.
Experience at Rosendahl - Cable & Wire Manufacturing Solutions
Before joining SSI SCHÄFER, Ivan Bosankić worked as a Softwareingenieur at Rosendahl - Cable & Wire Manufacturing Solutions from 2013 to 2014. His role involved software engineering tasks that contributed to the development and implementation of solutions in the cable and wire manufacturing sector. This experience provided him with valuable insights into software applications within industrial environments.
Educational Background
Ivan Bosankić pursued his education at FH CAMPUS 02, where he studied Innovationsmanagement from 2018 to 2019, earning a qualification in this field. Prior to that, he attended HTL Bulme, where he studied Elektronik / Technische Informatik and achieved an Engineer's degree from 2007 to 2012. His educational background supports his technical expertise and management capabilities in service operations.
Contributions to Training and Development
In his current position at SSI SCHÄFER, Ivan Bosankić is actively involved in creating and organizing training content for internal processes. This responsibility highlights his commitment to enhancing team capabilities and ensuring that staff are well-equipped to meet operational standards. His work in training development plays a crucial role in maintaining high-quality service delivery within the organization.