Joyce Anne Villanueva
About Joyce Anne Villanueva
Joyce Anne Villanueva is an Application Support Engineer with a background in Computer Science and extensive experience in software development and support roles. She has worked for various companies, including Accenture and Samsung, and holds a Master's Degree in Management Information Systems from UNSW Business School.
Current Role at SSI SCHÄFER
Joyce Anne Villanueva serves as an Application Support Engineer at SSI SCHÄFER, a position she has held since 2021. In this role, she is responsible for providing technical support and ensuring the smooth operation of software applications. Her work involves troubleshooting issues, liaising with stakeholders, and implementing solutions to enhance application performance. Her experience in this role is complemented by her strong communication skills, allowing her to effectively interact with both technical and non-technical teams.
Education and Academic Background
Joyce Anne Villanueva obtained her Bachelor of Science in Computer Science from Ateneo de Manila University, completing her studies from 2008 to 2012. She furthered her education by earning a Bachelor of Science from Université catholique de Lille in 2010 for a duration of 11 months. Additionally, she pursued a Master’s Degree in Management Information Systems at UNSW Business School from 2016 to 2017. This academic background has provided her with a solid foundation in computer science and management principles.
Professional Experience at Accenture
Joyce Anne Villanueva has significant experience working at Accenture, where she held multiple roles over several years. She began as a Software Engineering Associate from 2012 to 2013 in the National Capital Region of the Philippines. She then progressed to the position of Software Engineering Analyst from 2013 to 2014 in Melbourne, Australia, and later served as a Software Engineering Senior Analyst from 2014 to 2016 in Melbourne. Her roles involved software development and engineering, contributing to her extensive knowledge in managing complex software systems.
Technical Skills and Expertise
Joyce Anne Villanueva possesses strong knowledge in Business Analytics tools and techniques, Business Process Management (BPM), Project Management, and Business Analysis and Consulting. Her technical skills enable her to manage the design, development, and testing of complex software systems effectively. She has demonstrated an ability to communicate technical concepts clearly to both technical and non-technical stakeholders, which is essential in her roles across various organizations.
Previous Roles and Contributions
Throughout her career, Joyce Anne Villanueva has held various positions that contributed to her professional development. She worked as an Assistant Manager / Lead Engineer at Samsung for four months in 2017 and as an Oracle Retail Consultant at Coles from 2012 to 2016. Additionally, she gained experience as a Technical Support Analyst at WFS: A WorkForce Software Company for four months in 2020. Her diverse roles have equipped her with a broad skill set in software engineering and technical support.