Keith Sustich
About Keith Sustich
Keith Sustich serves as an IT Key Account Manager at SSI SCHÄFER, where he specializes in warehouse management systems and automated facility control systems. He has a background in software development and project management, with experience in various roles at SSI SCHÄFER and other organizations.
Current Role as IT Key Account Manager
Keith Sustich currently serves as an IT Key Account Manager at SSI SCHÄFER, a position he has held since 2022. In this role, he focuses on managing key accounts and ensuring customer satisfaction through effective communication and support. His expertise in warehouse management systems and warehouse control systems for automated facilities enhances his ability to address client needs and provide tailored solutions.
Previous Experience at SSI SCHÄFER
Keith Sustich has a substantial history with SSI SCHÄFER, where he worked in various roles. He served as a Software Quality Assurance Engineer from 2019 to 2021, followed by a position as Information Technology Project Manager from 2021 to 2022. Additionally, he worked as a Software Support Engineer from 2018 to 2019. His diverse experience within the company has contributed to his comprehensive understanding of software development and customer support.
Educational Background in Computer Science
Keith Sustich earned his Bachelor of Science degree in Computer Science from Butler University, where he studied from 2013 to 2018. This educational foundation has equipped him with the technical skills necessary for his roles in software development and project management, particularly in the context of warehouse automation.
Expertise in Software Development Lifecycle
Keith Sustich possesses extensive experience in the full life cycle of software development. His skills encompass various stages, including intake, specification preparation, quality assurance testing, user acceptance testing, production commissioning, and invoicing. This expertise allows him to effectively manage projects and ensure the delivery of high-quality software solutions.
Customer-Facing Experience
Keith Sustich has significant experience in customer-facing roles, where he has interacted with warehouse associates, product managers, escalation managers, and operations teams. This experience has enhanced his ability to understand client requirements and foster strong working relationships, contributing to successful project outcomes.