Mark Allen
About Mark Allen
Mark Allen serves as the General Manager of Customer Service at SSI SCHÄFER, where he specializes in strategy development, team leadership, and process improvement. With extensive experience in project management and engineering, he oversees a key account portfolio valued at approximately $25 million annually.
Work at SSI SCHÄFER
Mark Allen has been serving as the General Manager Customer Service at SSI SCHÄFER since 2021. In this role, he specializes in strategy development, team leadership, and process improvement. Prior to his current position, he held multiple roles at SSI SCHÄFER, including Engineering Manager and National Engineering Manager for Customer Service and Support from 2018 to 2021. His experience at SSI SCHÄFER spans several years, contributing to the company's customer service and engineering initiatives.
Education and Expertise
Mark Allen studied at Western Sydney University, where he earned a First Class Honours degree in Mechatronics from 1999 to 2003. Additionally, he completed a Diploma in Project Management at the Australia College of Project Management in 2007. His educational background supports his expertise in engineering, project management, and process improvement, which he applies in his professional roles.
Background in Project Management
Before joining SSI SCHÄFER, Mark Allen worked at Scott Automation & Robotics for over a decade, where he held various positions including Project Manager and Mechatronics Project Engineer. His tenure at Scott Automation included managing projects with budgets ranging from $50,000 to $1.5 million. He was also jointly responsible for a significant construction and capital fit-out project totaling $24 million.
Achievements in Customer Service
In his current role, Mark Allen manages a key account portfolio valued at approximately $25 million annually. He recently completed an international project valued at $4.7 million NZD. His approach incorporates Lean and Six Sigma strategies to enhance process improvements and change management, demonstrating a commitment to operational excellence.
Leadership and Team Management
Mark Allen oversees around 75 direct and indirect technical and managerial reports. His leadership experience includes guiding teams through rigorous system shake-downs prior to acceptance, ensuring high standards in both electrical and mechanical design. He has a proven track record of collaborating with clients ranging from small factories to large multinationals, including international clients and suppliers.