Mitchel Merken
About Mitchel Merken
Mitchel Merken serves as the Head of Operations CS for Belgium and the Netherlands at SSI SCHÄFER, where he oversees service operations and leads a team of approximately 90 members. He has extensive experience in project management and technical operations, having previously worked at Avnet and Dynafix.
Current Role at SSI SCHÄFER
Mitchel Merken serves as the Head of Operations Customer Service for Belgium and the Netherlands at SSI SCHÄFER. He has held this position since 2022, managing operations from Mechelen, Vlaanderen, België. In this role, he oversees service operations for major clients such as Bol.com, Primark, Barry Callebaut, Friesland Campina, and Lantmännen Unibake. He acts as the Customer Service BENE Transformation Lead, driving strategic changes within the organization and contributing to regional service strategies as a member of the Northern Europe Region Customer Service Management Team.
Previous Experience at Avnet
Before joining SSI SCHÄFER, Mitchel Merken worked at Avnet in various roles from 2012 to 2021. His positions included Team Leader Technical Operations, Supervisor Technical Operations, and Business Process Management/Project Management Expert. He spent a total of five years as Team Leader Technical Operations and one year as Supervisor Technical Operations, both in Belgium. His experience at Avnet provided him with a strong foundation in technical operations and project management.
Educational Background
Mitchel Merken has a diverse educational background with multiple qualifications. He studied at Heilig Graf Instituut, where he achieved a degree in Human Sciences from 2002 to 2008. He furthered his education at SyntraPXL, obtaining certifications in Business Management, E-commerce, and PC Technician between 2010 and 2011. Additionally, he completed various programs at Avnet Tongeren, including Commercial Presentation Techniques, Process Mapping, and 5S/LEAN, enhancing his skills in business processes and technical operations.
Leadership and Team Management
In his current role, Mitchel Merken leads a diverse team of approximately 90 members across various operational and technical functions within the Customer Service Team. His leadership is focused on enhancing service delivery and operational efficiency. His experience in managing teams at Avnet and Nike, where he served as a Team Coach, has equipped him with the necessary skills to drive team performance and foster a collaborative work environment.