Nor AI N Patman
About Nor AI N Patman
Nor AI N Patman serves as the Team Lead for Asia Helpdesk Technical Support at SSI Schaefer Asia, where he has worked since 2018. He has extensive experience in technical support and software development, having previously held positions at Dell and SSI Schaefer Asia.
Current Role at SSI SCHÄFER
Currently, the individual serves as Team Lead for the Asia Helpdesk Technical Support at SSI Schaefer Asia. This role has been held since 2019 and involves overseeing the management of the call center hotline for the Asia region. Responsibilities include handling customer escalations related to the Systems & Automation department. Additionally, the individual has been working as a Software Support Engineer at the same company since 2018, contributing to various projects that enhance system functionalities.
Previous Experience at Dell
The individual has extensive experience at Dell, where they held multiple positions from 2012 to 2016. Initially, they worked as a Graduate Trainee for 7 months, followed by a role as Application Management Analyst for 2 years in Cyberjaya. They later advanced to the position of Application Management Senior Analyst for 1 year in Round Rock, Texas. In these roles, the individual focused on application management and system support.
Education and Qualifications
The individual studied at Universiti Tenaga Nasional, where they earned a Bachelor of Information Technology from 2009 to 2012. This educational background provided foundational knowledge in information systems, which has been applied throughout their professional career in technical support and software development.
Training and Customer Support Initiatives
In their current role, the individual trains both internal and external customers to enhance their knowledge of systems and prevent recurring issues. They actively participate in customer and internal meetings to support system go-live processes, ensuring a smooth transition and operation of new systems.
Technical Skills and Contributions
The individual designs test scenarios aimed at identifying and resolving issues within Warehouse Management Systems (WMS) and Material Flow Systems (MFS). They assist the software development team with various projects, contributing to the overall improvement of system functionalities.