Shadreck Mafuma (MSc)
About Shadreck Mafuma (MSc)
Shadreck Mafuma is an IT Application Support Analyst with a strong background in both manufacturing and retail industries. He holds a Master's Degree in Business Intelligence Systems and Data Mining and has expertise in SQL Server Reporting Services and Enterprise Resource Planning.
Current Role at SSI SCHÄFER
Shadreck Mafuma serves as an IT Application Support Analyst at SSI SCHÄFER, a position he has held since 2021. In this role, he focuses on investigating and diagnosing IT incidents to restore services promptly, adhering to specified Service Level Agreements. His responsibilities include liaising between IT and external support providers to ensure efficient resolution of incidents.
Previous Experience at WINCANTON LOGISTICS LIMITED
Before joining SSI SCHÄFER, Shadreck Mafuma worked at WINCANTON LOGISTICS LIMITED as a System and Inventory Controller from 2019 to 2021. During his two years in this role, he managed system operations and inventory processes, contributing to the efficiency of logistics operations.
Experience at Marks and Spencer
Shadreck Mafuma has four years of experience at Marks and Spencer, where he worked as Systems and Operational Support from 2014 to 2018. His role involved supporting system operations and ensuring the smooth functioning of IT services within the organization.
Education and Expertise
Shadreck Mafuma holds a Master’s Degree in Business Intelligence Systems and Data Mining from De Montfort University, which he completed from 2016 to 2018. He also earned a Bachelor of Business Information Systems from the same institution. His academic background supports his expertise in SQL Server Reporting Services (SSRS) and Enterprise Resource Planning (SAP), along with specialized knowledge in SCADA systems, particularly Schaefer (VISU) and System Logistics (SYSTORE).
Industry Background
Shadreck Mafuma possesses a strong background in both the manufacturing and retail industries. His diverse experience across these sectors has equipped him with a comprehensive understanding of operational processes and IT support requirements, enhancing his effectiveness in his current role.