Tori Hegarty
About Tori Hegarty
Tori Hegarty serves as the Head of Customer Success at Stacklet, where she manages a team of solutions architects and assists the sales team in acquiring new and renewable annual recurring revenue. She has a diverse background in customer success and project coordination, with previous roles at Canonical Ltd., SUSE, and Massachusetts General Hospital.
Work at Stacklet
Tori Hegarty serves as the Head of Customer Success at Stacklet, a position she has held since 2022. In this role, she manages a team of solutions architects who contribute to product development. Tori is responsible for reporting on the entire portfolio of business, with a focus on identifying and mitigating at-risk annual recurring revenue (ARR). Additionally, she plays a key role in maintaining and delivering product documentation for customer use, assisting the sales team in acquiring new and renewable ARR.
Previous Experience at Canonical Ltd.
Prior to her current role, Tori Hegarty worked at Canonical Ltd. in various capacities. She served as a Customer Success Manager from 2020 to 2021 and as an Engagement Project Coordinator - Managed Services from 2019 to 2020. Additionally, she held the position of Office Manager from 2018 to 2019 and worked as an Office Administrator from 2017 to 2018. Her experience at Canonical Ltd. provided her with a strong foundation in customer success and project management.
Experience at SUSE
Tori Hegarty worked at SUSE as a Customer Success Manager for a brief period in 2021. Her role involved engaging with customers to ensure their success with SUSE products. This experience further enhanced her skills in customer relationship management and support.
Background in Healthcare
Before transitioning to the tech industry, Tori Hegarty gained experience in healthcare. She worked as a Patient Care Associate at Massachusetts General Hospital from 2012 to 2015. This role provided her with valuable insights into patient care and administrative processes within a healthcare setting.
Education and Expertise
Tori Hegarty earned a Bachelor of Science (B.S.) degree in Nursing from the University of Vermont, where she studied from 2010 to 2014. Her educational background in nursing complements her expertise in customer success, enabling her to approach client interactions with a focus on care and support.