Michael Chua
About Michael Chua
Michael Chua serves as the Customer Service Support Teamlead at StackPath, where he has worked since 2012. He has a background in technical support, having held positions at VXI Global Solutions, Startek, and Sitel prior to his current role.
Work at StackPath
Michael Chua has been employed at StackPath since 2012, serving as the Customer Service Support Teamlead. In this role, he oversees the customer support operations, ensuring that clients receive effective assistance and solutions to their inquiries. His tenure at StackPath has extended for 12 years, reflecting his commitment to the organization and its customer service objectives.
Previous Experience in Technical Support
Before joining StackPath, Michael Chua gained extensive experience in technical support roles. He worked at Sitel as a Technical Support Representative from 2009 to 2010 for one year. Following that, he joined VXI Global Solutions, LLC, where he served as a Technical Support Representative Level 1 for eight months in 2010 to 2011. He then moved to Startek, where he worked as a Technical Support Representative Level 2 for one year from 2011 to 2012.
Career Progression in Customer Service
Michael Chua's career in customer service began with his role at Sitel, where he developed foundational skills in technical support. His subsequent positions at VXI Global Solutions and Startek allowed him to advance to higher levels of technical support, ultimately leading to his current leadership role at StackPath. This progression demonstrates his growth and expertise in the customer service sector.
Expertise in Customer Support
As a Customer Service Support Teamlead at StackPath, Michael Chua possesses expertise in managing customer inquiries and providing technical assistance. His background in various technical support roles has equipped him with the skills necessary to lead a team effectively and ensure high levels of customer satisfaction.