Amy Shepard
About Amy Shepard
Amy Shepard serves as the Knowledge Base Manager at Stages Cycling, where she leads a team focused on developing technical documentation for the health and fitness industry. With a background in customer service and retail sales, she has over a decade of experience in creating user guides and support articles.
Work at Stages Cycling
Amy Shepard has served as the Knowledge Base Manager at Stages Cycling since 2014. In this role, she leads a team of three document specialists. Her primary focus is on creating comprehensive user guides and customer support articles that enhance the user experience. Prior to her current position, she worked as a Customer Service Representative at Stages Cycling from 2013 to 2014, where she gained valuable insights into customer needs and support processes.
Education and Expertise
Amy Shepard specializes in developing technical documentation for both software and hardware products within the health and fitness industry. Her expertise lies in creating clear and concise documentation that serves to educate diverse audiences. This specialization enables her to effectively communicate complex information in an accessible manner.
Background
Before joining Stages Cycling, Amy worked at Bike Gallery in Portland, Oregon, as a Retail Sales Associate from 2011 to 2013. This position provided her with foundational experience in customer interaction and product knowledge, which she later applied in her roles at Stages Cycling. Her career trajectory reflects a consistent focus on customer service and technical communication.
Achievements
In her role as Knowledge Base Manager, Amy Shepard has successfully led initiatives to improve the quality and accessibility of technical documentation at Stages Cycling. Her leadership in creating user guides and support articles has contributed to enhanced customer satisfaction and product usability within the company.