Felicia Lewis
About Felicia Lewis
Felicia Lewis is a Lab Supervisor with over 11 years of experience in the Call Center industry and more than 9 years in supervisory roles. She has worked at various companies including DoorDash, WageWorks, and Progress Residential, and is currently employed at Standard AI.
Current Role at Standard AI
Felicia Lewis has been serving as a Lab Supervisor at Standard AI since 2022. In this role, she is responsible for overseeing lab operations and ensuring that team members are effectively supported in their tasks. Her experience in the call center industry contributes to her ability to manage workflows and enhance team performance.
Previous Experience in Call Center Management
Felicia Lewis has over 11 years of experience in the call center industry. She worked as a Call Center Supervisor at WageWorks from 2008 to 2020, where she spent 12 years managing customer service operations. Additionally, she held a supervisory position at DoorDash from 2020 to 2022 for two years, further solidifying her expertise in customer service leadership.
Supervisory Experience and Leadership Skills
With over 9 years of supervisory experience, Felicia Lewis has demonstrated strong leadership capabilities across various roles. Her background includes serving as a Service Coordinator Supervisor at Progress Residential® for 8 months in 2020. This diverse experience has equipped her with skills in team-building and development, focusing on enhancing team confidence and success.
Educational Background
Felicia Lewis has been studying General Studies at Scottsdale Community College since 2016. Her educational pursuits complement her extensive professional experience, providing her with a well-rounded foundation to support her career in management and customer service.