Bruno Cavalcante
About Bruno Cavalcante
Bruno Cavalcante is a Customer Success Executive at Stark Bank, where he has worked since 2019. He has a background in technology and customer relations, with previous roles at iugu and TK Tecnologia.
Work at STARK BANK
Bruno Cavalcante has served as a Customer Success Executive at Stark Bank since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful onboarding processes. His responsibilities include monitoring key performance indicators (KPIs) and evaluating performance metrics to drive customer success initiatives. Bruno's expertise allows him to maintain the health of customer portfolios through strategic follow-ups and project tracking, contributing to the overall growth and retention of clients.
Previous Experience in Customer Success
Before joining Stark Bank, Bruno Cavalcante worked at iugu as an Account Executive for seven months in 2019. His role involved managing client accounts and ensuring their needs were met effectively. Additionally, he held the position of GERENTE DE CONTAS at TK Tecnologia - IT Solutions from 2013 to 2018, where he managed client relationships and contributed to business development efforts. This diverse experience has equipped him with valuable skills in customer engagement and account management.
Education and Expertise
Bruno Cavalcante studied at Universidade Cruzeiro do Sul, where he pursued a degree in Tecnologia em Tecnologia da Informação/Sistemas da Informação. He completed his studies in Gestão de Tecnologia da Informação from 2017 to 2019. His educational background provides a solid foundation for his expertise in customer success, particularly in monitoring KPIs, evaluating performance indicators, and leveraging customer feedback to propose tailored solutions.
Skills in Customer Success Management
Bruno Cavalcante possesses specialized skills in post-sale customer activation and onboarding processes. He is experienced in utilizing customer feedback to inform project planning and propose customized solutions. His proficiency in analyzing data from reports enables him to collaborate effectively with clients on identifying new opportunities and making necessary route adjustments. These skills are essential for maintaining strong customer relationships and driving success.