Bruno Cavalcante
About Bruno Cavalcante
Bruno Cavalcante is a Customer Success Specialist at Stark Bank in São Paulo, Brazil, with over 10 years of experience in commercial roles, particularly in the IT and telecommunications sectors. He specializes in managing client portfolios, enhancing customer retention, and driving business growth through effective sales strategies.
Work at Stark Bank
Bruno Cavalcante has been employed at Stark Bank since 2019, serving as a Customer Success Specialist. In this role, he focuses on enhancing the user experience and ensuring service success through effective planning and structuring of the user journey. Previously, he worked as an Ombudsman at Stark Bank for five months in 2022, where he contributed to improving customer feedback mechanisms.
Previous Experience in IT Solutions
Before joining Stark Bank, Bruno worked at TK Tecnologia - IT Solutions as a Gerente de contas from 2013 to 2018. In this five-year role, he managed key accounts and developed strategies to drive business growth. He also served as an Account Executive at iugu for seven months in 2019, where he further honed his skills in sales and customer management.
Education and Expertise
Bruno studied at Universidade Cruzeiro do Sul, where he pursued a degree in Tecnologia em Tecnologia da Informação/Sistemas da Informação, achieving a focus in Gestão de Tecnologia da Informação from 2017 to 2019. His educational background complements his over ten years of experience in commercial roles within the IT and telecommunications sectors.
Skills in Customer Success and Sales
Bruno specializes in managing both B2B and B2C client portfolios, emphasizing customer retention and problem resolution. He is proficient in using CRM systems to enhance customer relationship management and sales processes. His skills include developing sales and marketing plans, structuring sales strategies, and monitoring KPIs to evaluate client performance.
Certifications and Technical Skills
Bruno holds a certification in Ouvidoria from FBB, which reflects his expertise in customer feedback and resolution processes. He possesses intermediate proficiency in Excel, which aids in analyzing sales data and performance metrics, supporting his role in driving business success.