Gabrielle Pinheiro Costa
About Gabrielle Pinheiro Costa
Gabrielle Pinheiro Costa is an experienced Customer Success Analyst currently working at STARK BANK. She has a diverse background in customer service and community engagement, with a history of roles in various companies and a commitment to cultural enrichment through theater.
Work at STARK BANK
Gabrielle Pinheiro Costa has been employed at STARK BANK as an Analista de Customer Success Pleno since 2022. In this role, she manages service delivery for high-profile clients, including Hospital Albert Einstein and Mastercard. Her responsibilities include ensuring client satisfaction and maintaining strong relationships. Gabrielle also leads training sessions for new employees, focusing on platform usage and best practices in customer service.
Previous Experience in Customer Success
Prior to her current position, Gabrielle worked at Provi as a Customer Success Manager Growth Pleno for five months in 2022. She also served as a Customer Service Analyst Jr. at Provi from 2021 to 2022 for one year. Before that, she was an Analyst at Elife, focusing on CRM and artificial intelligence for five months in 2021. Her experience in customer success roles has equipped her with skills in client relationship management and service delivery.
Education and Expertise
Gabrielle studied at Faculdades Metropolitanas Unidas, where she pursued a degree in Publicidade and Propaganda from 2017 to 2023. She also attended UNINOVE, studying Publicidade for one year. In 2022, she completed a course at CS Academy, achieving certification as a Customer Success Manager. Additionally, she has studied gestão empresarial at Brasil Treina, enhancing her business management skills.
Community Involvement and Philanthropy
Gabrielle is actively engaged in community theater productions for children, contributing to cultural enrichment in local communities. She has participated in various philanthropic activities, including organizing food and clothing drives for the homeless and toy campaigns for underprivileged children in São Paulo. Her involvement reflects a commitment to social responsibility and community support.
Technical Skills and Tools
Gabrielle possesses technical proficiency in customer service platforms, utilizing tools such as Whimsical and Dialogflow for system adjustments and testing. She has experience in conversational intelligence analysis, particularly with chatbots, which enhances user interaction on platforms like Facebook and WhatsApp. Her skills in active and receptive telemarketing, especially in the financial sector with Banco Safra, demonstrate her versatility in customer interaction.