Luiza Barbosa
About Luiza Barbosa
Luiza Barbosa is the Head of Customer Success at STARK BANK, where she has worked since 2022. She has extensive experience in customer success and relationship management, having previously held various roles at Concil - Inteligência em Gestão Financeira.
Work at STARK BANK
Luiza Barbosa serves as the Head of Customer Success at STARK BANK, a position she has held since 2022. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include developing strategies that align client needs with the bank's services, fostering a culture of customer-centricity within the organization, and driving initiatives that promote client success.
Previous Experience at Concil - Inteligência em Gestão Financeira
Prior to her current role, Luiza Barbosa worked at Concil - Inteligência em Gestão Financeira for several years in various capacities. She served as Customer & Partner Success Coordinator from 2019 to 2021, and as Gerente de Relacionamento e Atendimento from 2021 to 2022. Her tenure at Concil also included positions as Gerente de contas Pleno I and Gerente de contas sênior I in 2018 and 2019, respectively. These roles contributed to her expertise in customer success and relationship management.
Education and Expertise
Luiza Barbosa has a solid educational background in business and customer experience. She studied Gestão de Turismo at Centro Federal de Educação Tecnológica de Minas Gerais, earning a Tecnólogo em Turismo e Lazer from 2011 to 2013. She also holds a degree in International Business from Universidade FUMEC, completed between 2015 and 2018. Currently, she is pursuing an MBA in Customer Experience at MBA SEDA Executive Education, expected to finish in 2024.
Background in Customer Success
Luiza transitioned into Customer Success from a commercial role, where she demonstrated a natural aptitude for client relations. She has a passion for learning quickly and has experience in both inbound and outbound sales strategies. Her advocacy for understanding and treating clients in a mutually beneficial manner reflects her commitment to creating successful partnerships that drive growth for both clients and the company.
Professional Development and Philosophy
Luiza Barbosa believes in creating a growth chain where the success of clients leads to the growth of the company and personal development. She focuses on transforming good clients into extraordinary ones by fostering strong partnerships. Her approach emphasizes the importance of aligning client success with organizational goals, which she views as essential for sustainable business growth.