Alan Matthews
About Alan Matthews
Alan Matthews serves as the PCA Onboarding Team Lead at Starling Bank, where he has worked since 2020. He has a background in customer service and previously worked at Waitrose and Centrica.
Work at Starling Bank
Alan Matthews has been employed at Starling Bank since 2020, initially serving as a PCA onboarding member. In 2021, he advanced to the role of PCA Onboarding Team Lead, where he has continued to work for three years. His responsibilities include overseeing the onboarding process for new customers, ensuring a seamless experience as they transition to using the bank's services. He operates from Cardiff, Wales.
Previous Experience at Centrica
Before joining Starling Bank, Alan Matthews worked at Centrica as a Customer Service Representative from 2016 to 2020. During his four years in this role, he developed skills in customer interaction and service delivery. His experience at Centrica provided a foundation for his subsequent work in onboarding at Starling Bank.
Experience at Waitrose
Alan Matthews began his career at Waitrose, where he worked as a cashier from 2012 to 2016. His four years at the Cowbridge location in Wales involved direct customer service, which contributed to his understanding of customer needs and retail operations.
Education and Expertise
Alan Matthews studied at Swansea Metropolitan University, where he earned a Bachelor of Arts (BA) (Hons) in Automotive Design from 2006 to 2010. This academic background provided him with a solid foundation in design principles, which he has applied throughout his career in various customer-facing roles.