Alexander Gray
About Alexander Gray
Alexander Gray is a Customer Service Coach at Starling Bank in Cardiff, Wales, where he has worked since 2021. He transitioned from the hospitality industry to banking, leveraging his management experience and background in law to enhance customer service training.
Work at Starling Bank
Alexander Gray has been employed at Starling Bank since 2020. He initially started in a customer support role for 10 months before being promoted to Customer Service Coach in 2021. In this position, he focuses on enhancing customer service quality and training staff in Cardiff, Wales. His experience in customer support has equipped him with the skills necessary to effectively coach and guide team members.
Education and Expertise
Alexander Gray studied at Swansea University, where he earned a Bachelor of Laws (LLB) from 2016 to 2019. Prior to this, he attended The Chase High School from 2009 to 2013 and continued his education at The Chase Sixth Form College from 2013 to 2016. His academic background in law informs his approach to customer service coaching, allowing him to apply legal principles to customer interactions.
Background in Hospitality
Before transitioning to the banking sector, Alexander Gray worked in the hospitality industry. He served as an Assistant Manager at Las Iguanas from 2018 to 2020. This role allowed him to develop management skills that he later applied in his customer service roles at Starling Bank. His experience in a high-pressure restaurant environment has contributed to his ability to manage customer service challenges effectively.
Career Progression
Alexander Gray's career at Starling Bank reflects a clear progression from customer support to a coaching role. He began as a customer support representative in 2020 and was promoted to Customer Service Coach in 2021. This advancement demonstrates his commitment to professional growth and his ability to leverage his previous experience in hospitality to enhance customer service operations.