Amy W.
About Amy W.
Amy W. is a Service Desk Analyst with extensive experience in customer service and IT support. She has worked for several organizations, including Yorkshire Building Society Group and Legal & General, before joining Starling Bank in 2021.
Work at Starling Bank
Amy W. has been employed at Starling Bank as a Service Desk Analyst since 2021. In this role, she utilizes her expertise in IT support to assist users with technical issues and ensure smooth operations within the organization. Her responsibilities include troubleshooting problems, providing solutions, and maintaining effective communication with team members and clients.
Previous Experience in Customer Service
Before joining Starling Bank, Amy W. worked at Legal & General in various capacities. She served as a Customer Service Representative from 2017 to 2018, where she interacted with clients to address their inquiries. Following this, she took on a Continuous Improvement Consultant role during a 12-month secondment from 2018 to 2019, focusing on enhancing service delivery. She later transitioned to a Service Support Analyst position from 2019 to 2021, further developing her skills in IT support and customer service.
Experience at Yorkshire Building Society Group
Amy W. began her career in customer service at Yorkshire Building Society Group, where she worked as a Customer Consultant from 2014 to 2017. During her three years in this role, based in Cardiff, United Kingdom, she gained valuable experience in client interaction and service delivery, laying the foundation for her future roles in the financial services sector.
Education Background
Amy W. attended Cyfarthfa High School from 2004 to 2011. This educational experience provided her with a foundational knowledge base and skills that have supported her career in customer service and IT support.
Skills and Expertise
Amy W. is recognized for her strong attention to detail and quick learning ability, particularly in the IT support field. Her communication skills have been essential in her role as a Service Desk Analyst, enabling her to effectively assist users and collaborate with colleagues. Additionally, she has demonstrated adaptability in response to financial market instability while supporting IT solution deployments.