Ana Maria Blasco Rodrigo
About Ana Maria Blasco Rodrigo
Ana Maria Blasco Rodrigo is a Quality Assurance Analyst with extensive experience in evaluating quality assurance standards and ensuring compliance with regulatory requirements. She has worked in various roles within the financial and hospitality sectors, currently serving at Starling Bank and previously at Norwegian Cruise Line.
Current Role at Starling Bank
Ana Maria Blasco Rodrigo has been employed at Starling Bank as a Quality Assurance Analyst since 2019. In this role, she focuses on evaluating the adequacy of quality assurance standards and reviewing their implementation and efficiency. She ensures ongoing compliance with quality and industry regulatory requirements, emphasizing the enforcement of Treating Customers Fairly (TCF) principles within the financial services sector. Her responsibilities also include monitoring risk management activities related to Business Onboarding and Personal Onboarding.
Experience at Norwegian Cruise Line
Ana Maria Blasco Rodrigo has worked at Norwegian Cruise Line since 2015, initially as a Sales Specialist and later as a Helpdesk Coordinator since 2016. Her tenure spans over eight years in Southampton, United Kingdom. In her current position, she investigates customer complaints and non-conformance issues, ensuring that quality standards are met. She identifies training needs and coordinates training interventions to uphold quality standards within the organization.
Educational Background
Ana Maria Blasco Rodrigo studied at Universidad de Alicante, where she earned a Bachelor's degree in Tourism. She furthered her education by obtaining a Master's in International Commerce and Trade from the same institution, completing the program from 2009 to 2010. This educational background provides her with a solid foundation in both tourism and international business practices.
Previous Work Experience
Prior to her current roles, Ana Maria Blasco Rodrigo gained experience in various positions. She worked at Grupo Hotusa, Eurostars Hoteles as Front Desk Staff for three months in 2009 in Prague, Czech Republic. Additionally, she served as a Buyer Assistant at Tempe Grupo Inditex for two months in 2011 in Torrellano, Elche. These roles contributed to her understanding of customer service and operational processes.
Skills and Expertise
Ana Maria Blasco Rodrigo possesses a strong understanding of Know Your Customer (KYC) and Know Your Business (KYB) requirements. She is skilled in interpreting and implementing quality assurance standards and procedures, and she is proficient in explaining processes and guidance within a coaching environment. Her ability to take a pragmatic approach while considering the bigger picture enhances her effectiveness in quality assurance roles.