Bruce Langan Beardall
About Bruce Langan Beardall
Bruce Langan Beardall is a customer care professional with over 20 years of experience in customer services. He holds a Bachelor's Degree with Honours and a Master's Degree in Film/Cinema/Video Studies and Screenwriting from Birkbeck, University of London, and currently works at Starling Bank.
Work at Starling Bank
Bruce Langan Beardall has been employed at Starling Bank in the Customer Care department since 2019. His role involves providing support and assistance to customers, ensuring their inquiries and issues are addressed effectively. With a focus on customer satisfaction, he contributes to the bank's commitment to delivering high-quality service.
Education and Expertise
Bruce studied at Birkbeck, University of London, where he completed a Bachelor's Degree with Honours in Film/Cinema/Video Studies from 2012 to 2017. He furthered his education by obtaining a Master's Degree in Screenwriting from the same institution between 2017 and 2019. Additionally, he holds a post-graduate qualification that enhances his expertise in customer service roles.
Background in Customer Service
With over 20 years of experience in customer services, Bruce has worked across various sectors. His career includes significant roles such as Customer Adviser at City & Guilds from 2006 to 2015 and Member Support at Tide for a brief period in 2018-2019. His extensive background equips him with a comprehensive understanding of customer needs and service delivery.
Previous Employment Experience
Before joining Starling Bank, Bruce held several positions that contributed to his customer service expertise. He worked as a Customer Adviser at City & Guilds for nine years and as AV Support at Skills Matter from 2015 to 2017. His diverse roles have provided him with a broad skill set applicable to customer care.
Certifications and Qualifications
Bruce is DBS Certified, indicating that he has undergone a background check clearance for working with vulnerable groups. This certification underscores his commitment to maintaining a safe and secure environment for customers, particularly those requiring additional support.