Catherine O'reilly
About Catherine O'reilly
Catherine O'Reilly serves as the Collections Team Leader at Starling Bank, a position she has held since 2021. With previous experience as a Collections Team Leader at MotoNovo Finance and a Retentions Advisor at EE, she brings over 16 years of expertise in collections and customer retention.
Work at Starling Bank
Catherine O'Reilly has been serving as the Collections Team Leader at Starling Bank since 2021. In this role, she oversees the collections process, ensuring effective management of customer accounts and adherence to company policies. Her responsibilities include leading a team, developing strategies for debt recovery, and improving customer relations. Her tenure at Starling Bank has contributed to the organization's commitment to providing excellent customer service in financial management.
Previous Experience at MotoNovo Finance
Before joining Starling Bank, Catherine O'Reilly worked at MotoNovo Finance as a Collections Team Leader from 2014 to 2021. During her seven years in this position, she managed collections operations and led a team focused on customer retention and account management. Her experience at MotoNovo Finance equipped her with skills in financial collections and team leadership, which she has applied in her current role.
Career at EE
Catherine O'Reilly began her career at EE, where she worked as a Retentions Advisor from 2008 to 2014 in Merthyr Tydfil. In this role, she was responsible for retaining customers and managing account inquiries. Her experience at EE provided her with foundational skills in customer service and communication, which have been beneficial in her subsequent roles in collections.
Professional Background
Catherine O'Reilly has a professional background in collections and customer service, with over a decade of experience in the financial sector. Her career trajectory includes significant roles in collections management and customer retention, showcasing her expertise in handling customer accounts and leading teams. This background has enabled her to develop effective strategies for managing collections and improving customer satisfaction.