Charlotte Stone
About Charlotte Stone
Charlotte Stone is a Card Fraud Analyst currently employed at Starling Bank in London, England. With a background in fraud operations and investigations at Vanquis Bank, she has developed expertise in dispute processes and consumer credit regulations.
Work at Starling Bank
Charlotte Stone has been employed at Starling Bank as a Card Fraud Analyst since 2021. In this role, she focuses on investigating card fraud incidents and ensuring compliance with financial regulations. Her responsibilities include reviewing regulations to optimize consumer outcomes and completing financial reconciliations to balance customer accounts with bank records. Stone's expertise in monitoring dispute chargebacks and financial trends supports her work in fraud prevention and resolution.
Previous Experience at Vanquis Bank
Before joining Starling Bank, Charlotte Stone worked at Vanquis Bank in various roles. She served as a Fraud Operations Investigations Specialist from 2019 to 2021 for two years. Additionally, she held the position of Section 75 Specialist for three months in 2021 and worked as a Claims/Disputes Investigator for seven months in 2018. Stone also worked as a Disputes Investigator from 2018 to 2019 for eleven months. These roles provided her with extensive experience in fraud investigation and consumer credit regulations.
Educational Background
Charlotte Stone studied at Oxford Brookes University, where she earned a Bachelor's degree in Communication and Media Studies from 2014 to 2017. Prior to her university education, she attended Rochester Grammar School, achieving A Levels from 2012 to 2014 and obtaining 11 A* - C grades in her GCSEs from 2007 to 2012. Her educational background has equipped her with strong analytical and communication skills relevant to her career in fraud analysis.
Skills and Expertise
Charlotte Stone possesses in-depth knowledge of the end-to-end Visa Dispute Processes and a comprehensive understanding of Section 75 of the Consumer Credit Act. Her expertise includes investigating financial trends and changes in scheme rules, which enhances her ability to monitor and resolve disputes effectively. Stone's experience in financial reconciliations and regulatory reviews contributes to her role in ensuring compliance and optimal outcomes for consumers.