Chetan Patel
About Chetan Patel
Chetan Patel is an SME Collection Specialist in Credit & Lending at Starling Bank, with over 17 years of experience in the banking industry. He is responsible for assessing financial circumstances of business customers and works collaboratively with various teams to improve collections processes.
Work at Starling Bank
Chetan Patel has been employed at Starling Bank since 2021, serving as an SME Collection Specialist in the Credit & Lending department. In this role, he assesses the financial circumstances of business customers and proposes recommended action plans. He collaborates with various teams across the bank, including customer service, banking, fraud, and legal departments. His responsibilities include monitoring accounts to identify outstanding debts or loans in default and taking necessary actions to encourage timely debt payments. Additionally, he actively seeks to improve policies, processes, procedures, and workflows within the collections department.
Education and Expertise
Chetan Patel studied at Uwic Business School Cardiff, where he focused on Business and Information Technology, achieving a Higher National Certificate (HNC) from 2003 to 2005. His educational background has contributed to his extensive knowledge in the banking sector. He completed his secondary education at Hawthorn High School from 1993 to 1998. With over 17 years of experience in the banking industry, he has demonstrated adaptability to changes within the sector, which enhances his expertise in credit and lending.
Background
Chetan Patel has a long-standing career in the banking industry, beginning his professional journey at Santander UK. He worked as a Personal Banker from 2004 to 2013, followed by a role as Select Relationship Manager from 2013 to 2021. His experience at Santander UK provided him with a solid foundation in customer relations and financial management, which he has carried into his current position at Starling Bank. His career has been primarily based in Cardiff, Wales, United Kingdom.
Achievements
Throughout his career, Chetan Patel has contributed to various initiatives aimed at improving the efficiency of banking operations. At Starling Bank, he plays a key role in enhancing the collections department by actively seeking improvements in policies, processes, procedures, and workflows. His ability to monitor accounts and encourage timely debt payments demonstrates his commitment to maintaining financial stability for business customers.