Christina Kada
About Christina Kada
Christina Kada is a Customer Service Team Member at Starling Bank in Southampton, England, where she has worked since 2019. She has a diverse background in customer service and sales, with previous roles at companies such as American Airlines and HP.
Work at Starling Bank
Christina Kada has been a Customer Service Team Member at Starling Bank since 2019. Based in Southampton, England, she has accumulated five years of experience in this role. Her responsibilities include managing customer inquiries and providing support to enhance customer satisfaction. Christina utilizes her expertise in the ZenDesk ticketing system to efficiently handle customer interactions and improve service delivery.
Previous Employment Experience
Before joining Starling Bank, Christina Kada held various positions in customer service and sales. She worked at American Airlines as a Customer Service Representative from 2015 to 2019 in Liverpool, United Kingdom. Prior to that, she was a Sales Service Advisor at HP from 2012 to 2014 in Athens, Greece, and at Dr. Oetker for one year in Greece. Additionally, she served as a Waitstaff - Hostess at Starwood Hotels & Resorts Worldwide, Inc. in 2014 for eight months.
Education and Expertise
Christina Kada holds a Bachelor of Science in International Economic Relations and Development from Democritus University of Thrace, which she completed from 2004 to 2009. She furthered her education with a Master of Science in Economics and Administration of Telecommunication Networks from the National & Kapodistrian University of Athens, studying from 2009 to 2011. Her academic background supports her expertise in customer service, particularly in managing customer interactions and improving workflow efficiency.
Skills and Professional Attributes
Christina exhibits strong skills in customer service, demonstrating great responsiveness in handling demanding interactions. She focuses on continuous improvement in workflow and efficiency, adapting her product knowledge to enhance service quality. As a team player, she supports her colleagues by providing assistance as needed, contributing to a collaborative work environment.