Cory Thompson
About Cory Thompson
Cory Thompson is a Quality Assurance Analyst at Starling Bank in Cardiff, Wales, where he has worked since 2020. He has a diverse background in customer service and quality assurance, with previous roles at Conduit Global, Dŵr Cymru Welsh Water, Huntswood, TGI Fridays, and Hilton Hotels & Resorts.
Work at Starling Bank
Cory Thompson has been employed at Starling Bank as a Quality Assurance Analyst since 2020. In this role, he is responsible for ensuring the quality of banking services and products. His work is based in Cardiff, Wales, where he has contributed to the bank's operations for four years. His responsibilities include assessing processes and implementing quality standards to enhance customer experience.
Previous Experience in Quality Assurance
Before joining Starling Bank, Cory Thompson worked at Conduit Global as a Quality Checker and Support Team Leader from 2016 to 2017. In this position, he focused on maintaining quality standards within the support team. Additionally, he served as a PPI Claims Investigator at Huntswood from 2018 to 2020, where he was involved in investigating claims and ensuring compliance with regulatory standards.
Education and Expertise
Cory Thompson completed his education at St Teilos High School, where he achieved his GCSE Grade from 2007 to 2012. He possesses strong skills in maintaining records, presentations, spreadsheets, and databases, particularly using Microsoft Office. His expertise also includes creating and assessing customer profiles, with a specific focus on Know Your Customer (KYC) processes.
Background in Customer Service
Cory has a diverse background in customer service roles. He worked as a Specialist Billing Advisor at Dŵr Cymru Welsh Water for seven months in 2018. Prior to that, he gained experience in the hospitality industry, working as a Waiter, Bartender, and Shift Lead at TGI Fridays from 2012 to 2015, and as a Food and Beverage Assistant at Hilton Hotels & Resorts from 2015 to 2016.