Craig Holes
About Craig Holes
Craig Holes is a Senior Business Onboarding Agent at Starling Bank, where he has worked since 2021. He has a diverse background in customer service and dance education, having held various roles in companies such as Old Mutual Limited and WARMLAKE DANCE ACADEMY LIMITED.
Current Role at Starling Bank
Craig Holes serves as a Senior Business Onboarding Agent - Nights at Starling Bank, a position he has held since 2021. In this role, he leads individual coaching and development specifically during night shifts. He also supports various project work as required, contributing to the efficiency and effectiveness of the onboarding process for business accounts.
Previous Experience at Starling Bank
Prior to his current role, Craig worked at Starling Bank as a Business Account Onboarding Agent - Nights from 2019 to 2021. During this two-year period, he gained valuable experience in the onboarding process for business accounts, enhancing his skills in customer service and business banking.
Background in Customer Service
Craig has a solid background in customer service, having worked as a Customer Service Advisor at Friends Life UK from 2009 to 2013. He also held the position of Customer Contact Advisor at Old Mutual Limited for ten months in 2014. These roles provided him with extensive experience in handling customer inquiries and support.
Dance Industry Experience
In addition to his banking career, Craig has significant experience in the competitive Ballroom and Latin American Dance Industry. He worked as a Dance Teacher at WARMLAKE DANCE ACADEMY LIMITED from 2014 to 2018, where he also choreographed for competitions. His experience includes judging in dance competitions, showcasing his expertise in this field.
Education and Qualifications
Craig studied Business Management at Solent University, where he achieved a Bachelor of Honours degree with a classification of 2:2 from 2003 to 2006. He also attended Brockenhurst College, furthering his educational background. His studies have contributed to his growing specialism in training and support within business banking.