Daniel Fergusson
About Daniel Fergusson
Daniel Fergusson is a Social Media Team Member at Starling Bank in London, United Kingdom, where he has worked since 2019. He has a background in social media management and possesses strong communication and problem-solving skills.
Work at Starling Bank
Daniel Fergusson has been a Social Media Team Member at Starling Bank since 2019. He is based in London, United Kingdom, where he has contributed to the bank's social media presence for five years. In this role, he utilizes his skills in prioritizing multiple queries and resolving issues efficiently, ensuring effective communication with customers.
Previous Experience at Ladbrokes Coral Group
Before joining Starling Bank, Daniel Fergusson worked at Ladbrokes Coral Group as a Sportsbook/Social Media Customer Advisor from 2002 to 2017. His tenure lasted 15 years in Harrow, United Kingdom. This experience provided him with a solid foundation in customer service and social media engagement.
Education and Expertise
Daniel Fergusson studied at Education, which has contributed to his professional development. He possesses strong listening and empathy skills, which enhance his ability to communicate effectively with individuals at all levels. His expertise in social media management tools, including Sprinklr, Falcon, and Zendesk, supports his current role.
Skills and Adaptability
Daniel demonstrates a high level of adaptability and comfort with new technology. His ability to prioritize multiple queries and resolve issues efficiently is a key asset in his role at Starling Bank. These skills enable him to manage customer interactions effectively in a fast-paced environment.