Dylan Mc Intosh Joseph
About Dylan Mc Intosh Joseph
Dylan McIntosh Joseph serves as the Business Onboarding Team Leader at Starling Bank, where he has worked since 2019. He previously held the role of Operations Manager at Barclays for five years and has a strong background in compliance and team management.
Current Role at Starling Bank
Dylan Mc Intosh Joseph serves as the Business Onboarding Team Leader at Starling Bank, a position he has held since 2019. In this role, he oversees the onboarding process for business clients, ensuring a smooth transition and compliance with regulatory standards. His leadership has contributed to the development of innovative training programs that have achieved a 98% success rate in KYC compliance year to date.
Previous Experience at Barclays
Prior to joining Starling Bank, Dylan Mc Intosh Joseph worked at Barclays for five years, from 2014 to 2019. He held the position of Operations Manager, where he supervised and managed a team of 110 Business Analysts across three locations: London, Cardiff, and Southampton. His earlier role at Barclays was as a Cashier from 2011 to 2014, where he gained foundational experience in banking operations.
Education and Qualifications
Dylan Mc Intosh Joseph completed his education at East London Christian Choir School, achieving three A-Levels in Mathematics (A*), Science (A*), and English (A) in June 2010. He also studied at The Chartered Institute for Securities & Investment (The CISI) from 2018 to 2019, where he earned an Affiliate qualification in Finance. Additionally, he completed the ECDL (European Computer Driving License) IT Intermediate Courses at Levels 1 and 2.
Achievements in KYC Compliance
Dylan Mc Intosh Joseph has made significant contributions to KYC compliance during his career. He designed KYC workshops that reduced regulatory fails in North London by 5% in 2018. Furthermore, he successfully reduced the monthly resubmission rate from 70% to under 25% by collaborating with Onboarding Engineers, demonstrating his ability to implement effective solutions in compliance processes.
Client Service Improvement
In 2013, while at Barclays, Dylan Mc Intosh Joseph increased the number of Premier clients by 11% compared to the previous year. This achievement was a result of enhanced service delivery, showcasing his commitment to improving client relationships and business outcomes.