Dylan Trott
About Dylan Trott
Dylan Trott is a Customer Service Team Lead with over eight years of experience in customer-facing roles, including positions at Starling Bank and Monzo Bank. He holds a BA (Hons) in Business and Management Studies and enjoys coaching and developing others.
Work at Starling Bank
Dylan Trott has been employed at Starling Bank since 2020, initially serving as a Customer Service Representative. In 2021, he advanced to the role of Customer Service Team Lead, where he has continued to work for three years. His responsibilities include overseeing customer service operations and leading a team to enhance customer satisfaction. His experience in the banking sector contributes to the effective management of customer inquiries and support.
Previous Experience in Customer Service
Prior to his tenure at Starling Bank, Dylan Trott worked at Monzo Bank as a Customer Operations Specialist for four months in 2019. He also accumulated significant experience at Tesco, where he held the position of Customer Assistant for seven years, from 2012 to 2019, across various locations including Swansea and Neath. Additionally, he worked briefly as a Seasonal Semi-Skilled Baker at Tesco during the Christmas period in 2016.
Education and Expertise
Dylan Trott studied at Llandarcy Academy of Sport, where he completed a BTEC Level 3 Extended Diploma in Public Services from 2012 to 2014. He furthered his education at Cardiff Metropolitan University, earning a BA (Hons) in Business and Management Studies with First Class Honours from 2016 to 2019. He also achieved the Welsh Baccalaureate Advanced Diploma during his studies at Llandarcy Academy of Sport from 2013 to 2014.
Background in Retail
Dylan Trott has over eight years of experience in customer-facing roles, primarily within retail environments and challenger banks. His extensive background includes various positions at Tesco, where he developed skills in customer service and operations. This experience has equipped him with a strong foundation in managing customer interactions and understanding consumer needs.
Coaching and Team Development
Dylan Trott enjoys coaching and developing others, demonstrating a commitment to fostering team dynamics. His leadership role at Starling Bank allows him to thrive in group settings, where he can mentor team members and enhance their skills in customer service. This focus on development contributes to a positive work environment and improved service delivery.