Edward Williams
About Edward Williams
Edward Williams is a Real Time Analyst based in Southampton, United Kingdom, with extensive experience in customer service and resource planning. He has worked for notable companies such as Old Mutual Wealth and Starling Bank, and has a background in the travel industry from his time at Carnival UK.
Work at Starling Bank
Edward Williams has been employed at Starling Bank as a Real Time Analyst since 2019. His role involves monitoring real-time performance metrics and ensuring optimal resource allocation within the bank's operations. Based in Southampton, he has contributed to the bank's efficiency and customer service standards over the past five years.
Previous Experience at Old Mutual Wealth UK
Prior to his current position, Edward worked as a Resource Planning Analyst at Old Mutual Wealth UK for nine months in 2018. His responsibilities included analyzing resource allocation and operational performance. This experience helped him develop skills in real-time analysis and resource management.
Background in Customer Service and Reservations
Edward has a diverse background in customer service, having worked as a Customer Service Representative from 2014 to 2015. He also spent seven years at Carnival UK as a Reservations Agent, where he managed a team of 14 and handled customer complaints. His experience in the travel industry provided him with valuable skills in customer relations and team management.
Education and Training
Edward attended Weston Park Boys from 1995 to 1999. His education provided a foundation for his career in customer service and analysis. The skills he developed during this time have been instrumental in his professional journey.
Career Aspirations
Edward has expressed a desire to advance his career further, either within Carnival UK or at another reputable organization. This ambition reflects his commitment to professional growth and development in the field of resource planning and customer service.