Emma Wilkin
About Emma Wilkin
Emma Wilkin is a Payment Fraud Prevention Specialist based in Southampton, England. She has over a decade of experience in customer service and fraud prevention, having worked in various roles since 2013.
Current Role as Payment Fraud Prevention Specialist
Emma Wilkin currently serves as a Payment Fraud Prevention Specialist, a position she has held since 2021. In this role, she focuses on identifying and mitigating payment fraud risks. Her expertise contributes to enhancing the security measures within the payment processing systems. She is based in Southampton, England, United Kingdom.
Previous Experience as Onboarding Analyst
Prior to her current role, Emma worked as an Onboarding Analyst from 2019 to 2021. During her two years in this position, she was responsible for facilitating the onboarding process for new clients. Her work involved ensuring that clients were integrated smoothly into the system, which included verifying information and providing support during the transition.
Background in Customer Service at NatWest
Emma gained significant experience in customer service while working at NatWest as a Customer Service Advisor from 2014 to 2019. Over the course of five years, she developed skills in client interaction and problem resolution, which are essential in the banking sector. Her role involved assisting customers with their inquiries and providing solutions to their banking needs.
Early Career at Red Funnel Group
Emma began her career at Red Funnel Group, where she worked as a Services Assistant for nine months in 2013 and 2014. In this role, she supported various customer service functions, contributing to the overall customer experience. This early experience laid the foundation for her subsequent roles in customer service and fraud prevention.