Francesca Godfrey
About Francesca Godfrey
Francesca Godfrey serves as the SME Collections Team Leader at Starling Bank, a position she has held since 2021. Previously, she worked at TSB Bank in various roles, including Customer Support Advisor and Team Leader.
Work at Starling Bank
Francesca Godfrey has been employed at Starling Bank since 2021, serving as the SME Collections Team Leader. In this role, she oversees the collections process for small and medium-sized enterprises, ensuring effective management of accounts and customer relations. Her tenure at Starling Bank has lasted for three years, during which she has contributed to the bank's operational efficiency and customer service standards.
Previous Experience at TSB Bank
Prior to her role at Starling Bank, Francesca Godfrey worked at TSB Bank. She began her career there as a Customer Support Advisor from 2018 to 2020, providing assistance to customers and addressing their inquiries. Following this position, she advanced to the role of Team Leader from 2020 to 2021, where she managed a team and enhanced service delivery in the Bristol branch.
Career Progression
Francesca Godfrey's career reflects a clear progression in the banking sector. Starting as a Customer Support Advisor at TSB Bank, she developed foundational skills in customer service. Her promotion to Team Leader demonstrated her leadership capabilities and understanding of operational processes. This experience paved the way for her current position at Starling Bank, where she leads collections for SMEs.
Location of Work Experience
Francesca Godfrey has primarily worked in Bristol, England, United Kingdom. Her experience at TSB Bank was concentrated in this location, where she held both customer support and team leadership roles. This regional focus has contributed to her understanding of the local banking landscape and customer needs.