Gina Hambleton
About Gina Hambleton
Gina Hambleton is a Card Dispute Analyst at Starling Bank in Cardiff, Wales, where she has worked since 2021. With a diverse background in customer service and leadership roles, she has previously held positions at HSBC and various organizations focused on youth development.
Work at Starling Bank
Gina Hambleton has served as a Card Dispute Analyst at Starling Bank since 2021. In this role, she is responsible for managing card disputes and ensuring customer satisfaction. Based in Cardiff, Wales, she has contributed to the bank's operations for three years. Gina played a key role in the management of the coronavirus business interruption loan scheme, demonstrating her ability to handle complex financial processes. Her performance has consistently been recognized, earning her high performance ratings and acknowledgment as a top performer within the organization.
Previous Experience at HSBC
Prior to her current position, Gina worked at HSBC as a Commercial Customer Specialist from 2017 to 2021. During her four years at HSBC in Swansea, United Kingdom, she developed skills in customer service and relationship management, focusing on commercial banking solutions. Her experience in this role provided her with a solid foundation in financial services, which she has carried into her current position at Starling Bank.
Education and Expertise
Gina holds a Bachelor of Science degree in Biology/Biological Sciences from Oklahoma City University, where she studied from 1996 to 1998. Additionally, she has an Associate's degree from Northeastern Oklahoma A&M College, completed in 1996. Gina also attended the University of Missouri-Kansas City for one year from 1994 to 1995. Her educational background, while primarily in the sciences, has equipped her with analytical skills applicable in her professional roles.
Background in Youth Development
Gina has a diverse background in youth development and community service. She served as a Youth Development Team Leader at Village Christian Church for one year in Oklahoma City and worked with Kids Across America Foundation as an Urban Youth Camp Team Leader in 2000. Additionally, she volunteered as a hostel team worker at King's Arms Project and was involved in women's leadership training at Britton Christian Church. These roles reflect her commitment to community engagement and youth empowerment.
Entrepreneurial Experience
Gina has demonstrated entrepreneurial skills by developing client relationships that led to the establishment of four window cleaning businesses. She successfully acquired over 1,000 customers, generating a net profit nearing £90,000 annually. This experience showcases her ability to manage business operations and build customer loyalty, contributing to her overall professional expertise.