Heidi Fromm
About Heidi Fromm
Heidi Fromm is a Customer Service Team Member at Starling Bank, previously serving as a Customer Service Representative at United Airlines for 12 years. She holds an MBA in Finance and a BBA in Hospitality Administration, and she excels in transforming customer experiences through empathy and effective communication.
Work at Starling Bank
Heidi Fromm has been employed at Starling Bank as a Customer Service Team Member since 2021. In this role, she focuses on enhancing customer experiences by addressing inquiries and resolving issues. Her experience in customer service allows her to apply her skills in a new banking environment, where she continues to prioritize customer satisfaction.
Previous Experience at United Airlines
Before joining Starling Bank, Heidi worked at United Airlines as a Customer Service Representative from 2009 to 2021. During her 12 years in San Pedro Sula, Honduras, she managed customer interactions during challenging situations, such as flight delays and baggage issues. Her ability to transform negative experiences into positive ones was a key aspect of her role.
Education and Expertise
Heidi holds a Master of Business Administration (MBA) in Finance from Universidad Privada de San Pedro Sula, which she completed from 2018 to 2020. She also earned a Bachelor of Business Administration (BBA) in Hospitality Administration/Management from the same institution, graduating in 2012. Her educational background equips her with a solid foundation in finance and management principles.
Skills and Competencies
Heidi has developed a range of skills throughout her career, including attention to detail, multitasking, organization, adaptability, leadership, and efficiency in fast-paced environments. Her experience in customer service has honed her problem-solving abilities and teamwork skills, enabling her to meet key performance indicators (KPIs) effectively.
Travel and Cultural Engagement
Heidi has traveled extensively across Asia, where she engaged with diverse cultures and cuisines. One of her notable experiences includes visiting the Great Wall of China, fulfilling a long-held dream. Her travels have enriched her understanding of global perspectives and enhanced her interpersonal skills.