Isaiah Vaughan
About Isaiah Vaughan
Isaiah Vaughan is a Customer Service Agent at Starling Bank with over five years of experience in customer service. He has a strong educational background, holding a Master's degree in Marketing and a Bachelor's degree in International Tourism and Events Management.
Work at Starling Bank
Isaiah Vaughan has been employed at Starling Bank as a Customer Service Agent since 2021. In this role, he is responsible for assisting customers with inquiries and providing support to ensure a positive banking experience. His position involves managing daily tasks and resolving customer issues effectively.
Previous Experience in Retail
Before joining Starling Bank, Isaiah Vaughan worked at TOPSHOP TOPMAN in various roles. He served as a Keyholder for seven months in 2018 and as a Retail Sales Assistant for two years from 2016 to 2018 in Cardiff. Additionally, he worked as a Stockroom Assistant for five months in 2018. His experience in retail has equipped him with strong customer service skills.
Experience in Hospitality
Isaiah Vaughan has experience in the hospitality sector, having worked as a Barista at CUPP for two years from 2019 to 2021 in Cardiff. He also held the position of Conference and Banqueting Assistant at Park Plaza for six months in 2016. These roles contributed to his ability to manage customer interactions and provide quality service.
Education and Expertise
Isaiah Vaughan studied at Coleg Gwent, where he earned a BTEC National Extended Diploma in Tourism and Travel Services Management from 2013 to 2015. He furthered his education at Cardiff Metropolitan University, obtaining a Bachelor's degree in International Tourism and Events Management from 2015 to 2018. Most recently, he completed a Master's degree in Marketing at Cardiff University from 2021 to 2022.
Customer Service Skills
Isaiah Vaughan has over five years of experience in customer service, demonstrating a consistent ability to manage day-to-day tasks and resolve difficult customer situations. He possesses proven literacy and numeracy skills, which contribute to high standards of work performance. His positive attitude towards professional development reflects his commitment to improving his skills and knowledge.