Jack Goodchild
About Jack Goodchild
Jack Goodchild is a Fraud Investigator at Starling Bank in London, where he has worked since 2020. He has a background in employee training and customer service, along with a Bachelor's degree in Cinematography and Film/Video Production from York St. John University.
Work at Starling Bank
Jack Goodchild has been employed at Starling Bank since 2020, serving as a Fraud Investigator. In this role, he focuses on identifying and mitigating fraud risks. His responsibilities include conducting thorough investigations and utilizing effective communication skills to engage with customers during fraud-related inquiries. Prior to his current position, he worked as a Customer Service Agent at Starling Bank from 2018 to 2020, where he developed foundational skills in customer interaction and service.
Education and Expertise
Jack Goodchild earned a Bachelor's degree in Cinematography and Film/Video Production from York St. John University, completing his studies from 2014 to 2017. His academic background contributes to his analytical skills, which are essential in his role as a Fraud Investigator. Additionally, he possesses strong computer literacy, which supports his efficiency in investigating fraud cases.
Background
Jack Goodchild has a professional background that spans several years in the banking sector. His career at Starling Bank began in 2018, where he initially worked as a Customer Service Agent. His transition to the role of Fraud Investigator in 2020 reflects his growth and development within the organization, particularly in the area of fraud detection and prevention.
Skills in Fraud Detection
In his capacity as a Fraud Investigator, Jack Goodchild utilizes his expertise in employee training to enhance team capabilities in fraud detection. His effective chat skills allow him to communicate clearly with customers, which is crucial during fraud investigations. This combination of skills aids in the identification and resolution of fraudulent activities.