Jafor Ahmed
About Jafor Ahmed
Jafor Ahmed is a Quality Assurance Analyst specializing in AML, Fraud, and Card Operations at Starling Bank, where he has worked since December 2020. He has a diverse background in customer service and quality assurance, with previous roles at companies such as eBay and Debenhams.
Work at Starling Bank
Jafor Ahmed has been employed at Starling Bank since December 2020, serving as a Quality Assurance Analyst in the AML/Fraud & Card Operations department. His role involves ensuring compliance and quality standards within the bank's operations related to anti-money laundering, fraud detection, and card services. Prior to this position, he worked at Starling Bank as a Customer Service Representative from 2018 to 2019 and as a Quality Assurance Analyst focusing on Customer Service, Personal & Business Onboarding (KYC/KYB) from 2019 to 2020. Throughout his tenure, he has contributed to quality assurance across various departments, including handling complaints.
Education and Expertise
Jafor Ahmed studied at St. Mary’s University in Twickenham, where he pursued a Bachelor’s Degree in Sports Coaching Science & Psychology from 2013 to 2016. His educational background provides him with a strong foundation in analytical skills and understanding human behavior, which are essential in his current role in quality assurance. He also attended St. Mary’s University from 2009 to 2010, further enhancing his academic credentials.
Previous Work Experience
Before joining Starling Bank, Jafor Ahmed held various positions in customer service and sales. He worked as a Sales Advisor at Debenhams from 2014 to 2017 and as a Sales Assistant at Primark Stores Limited from 2012 to 2014. He also served as a Senior Account Executive at eBay from 2017 to 2018, focusing on customer service, claims, and outreach. Additionally, he briefly worked as a Recruitment Consultant at Eurostaff in 2016. His diverse experience in customer-facing roles has contributed to his expertise in quality assurance.