James Williams
About James Williams
James Williams serves as the Customer Service Team Lead at Starling Bank, where he has worked since 2020. He previously held the position of Contact Centre Team Manager at BUUK Infrastructure from 2015 to 2019, and he possesses strong communication and analytical skills.
Work at Starling Bank
James Williams has been serving as the Customer Service Team Lead at Starling Bank since 2020. In this role, he oversees customer service operations, ensuring efficient communication and support for clients. His responsibilities include managing team performance and implementing strategies to enhance customer satisfaction. With a focus on effective interactions, he plays a crucial role in maintaining the bank's reputation for high-quality service.
Previous Experience at BUUK Infrastructure
Before joining Starling Bank, James Williams worked at BUUK Infrastructure as a Contact Centre Team Manager from 2015 to 2019. During his four years in this position, he was based in Cardiff, United Kingdom. His role involved managing a team and facilitating effective communication within the contact centre, contributing to improved service delivery and client interactions.
Education and Expertise
James Williams studied at Aberystwyth University from 2008 to 2011, where he earned a degree in History. This educational background provides him with strong analytical and research skills, which he applies in his professional roles. His expertise extends to employee training, where he focuses on enhancing team performance and productivity, combining management skills with a solid foundation in information technology.
Skills and Competencies
James Williams possesses advanced analytical skills that contribute to effective problem-solving within the banking sector. His proven track record in communication enables him to facilitate clear and effective interactions both within his team and with clients. This skill set is essential for driving team success and improving customer service outcomes.