Jamila Quadir
About Jamila Quadir
Jamila Quadir is a Quality Assurance Analyst currently employed at Starling Bank in Southampton, England. She has a diverse professional background, including roles in payments operations, customer support, and education, demonstrating adaptability and a strong understanding of technology and customer service.
Work at Starling Bank
Jamila Quadir currently serves as a Quality Assurance Analyst at Starling Bank, a position she has held since 2024. She works on-site in Southampton, England. In this role, she is responsible for ensuring the quality and reliability of the bank's services, contributing to the overall customer experience.
Experience at GoCardless
Jamila Quadir has worked at GoCardless in various capacities. She began as a Payments Operations Analyst in 2021 and transitioned to a Senior Payments Operations Analyst in 2023, where she worked for 8 months. Her roles at GoCardless have involved managing payment processes and ensuring operational efficiency in a hybrid work environment.
Background in Customer Support and Fraud Investigation
Jamila has a strong background in customer support and fraud investigation, having worked at Monzo Bank in multiple roles. She served as a Fraud Investigation Specialist from 2020 to 2021 and as a Customer Support Specialist from 2019 to 2020. These positions required her to develop a comprehensive understanding of customer service and security protocols.
Education and Qualifications
Jamila Quadir studied at the University of Winchester, where she earned a degree in Primary Education with QTS from 2014 to 2018. She also completed CIPD Qualifications in Data Processing and Data Processing Technology, achieving Data Analysis in 2021. Additionally, she attended Regents Park Community College and Peter Symonds College, where she completed her GCSEs and A Levels, respectively.
Diverse Professional Experience
Jamila has a diverse professional background that includes roles in education and healthcare. She worked as a Primary School Teacher at TimePlan Education Group Limited from 2018 to 2021 and as a Care Worker at Allied Healthcare from 2014 to 2016. Her varied experiences showcase her adaptability and commitment to supporting others in different settings.