Jason Brant
About Jason Brant
Jason Brant is the Customer Acquisition Team Lead at Starling Bank, with extensive experience in customer service and management across various financial institutions. He has held significant roles at companies such as Santander UK, Abbey National Bank, and NFU Mutual, and has a strong background in leadership and process improvement.
Work at Starling Bank
Jason Brant serves as the Customer Acquisition Team Lead at Starling Bank since 2022. In this role, he focuses on enhancing customer acquisition strategies and improving overall customer engagement. He has played a significant role in leading the transition to home working during the Covid-19 pandemic, ensuring that equipment was delivered efficiently and analyzing the performance of remote work compared to office settings. His efforts have contributed to the bank's adaptability during challenging times.
Previous Experience in Customer Service Management
Before joining Starling Bank, Jason Brant held various roles in customer service management. He worked at Legal & General as a Customer Service Manager from 2020 to 2021 in Cardiff, Wales. Following this, he served as a Locum Agency Manager at NFU Mutual from 2021 to 2022. His extensive experience includes a long tenure at Santander UK, where he was a Regional Manager for Customer Interactions from 2000 to 2019, and at Abbey National Bank PLC as a Personal Banking Manager from 1988 to 2000.
Education and Expertise
Jason Brant studied at Leeds Beckett University, where he achieved an ILM Level 3 in Leadership & Management from 2014 to 2016. He also completed the Prince2 Foundation and Certified Scrum Master Certification at The Knowledge Academy in 2019. His educational background supports his expertise in leadership, project management, and agile methodologies, which he applies in his current role and previous positions.
Skills in Data Analysis and Customer Service Improvement
Jason Brant specializes in data capture and analysis, focusing on enhancing first contact resolution and reducing demand failure in call centers. He has conducted root cause analysis for complaints and service blockers, leading to improvements in customer service processes. Additionally, he managed a team of Senior Support Team SMEs to conduct risk analysis and deliver skills coaching, further enhancing team performance and customer satisfaction.