Jemma Singer
About Jemma Singer
Jemma Singer is a Customer Service Team Lead at Starling Bank in Cardiff, Wales, with extensive experience in customer service roles, including positions at British Gas and various other companies. She has a background in sociology and popular culture from the University of Wales Institute Cardiff and is dedicated to achieving results with her team.
Current Role at Starling Bank
Jemma Singer serves as the Customer Service Team Lead at Starling Bank since 2021. In this role, she is responsible for overseeing the customer service team, ensuring high-quality support for customers. Her focus is on achieving results and enhancing the overall customer experience. She operates from Cardiff, Wales, and has been instrumental in leading her team to meet service goals.
Previous Experience in Customer Service
Before joining Starling Bank, Jemma held several positions in customer service. She worked as a Customer Service Advisor from 2012 to 2013 and then transitioned to a Complaints Team Leader role from 2017 to 2021. Prior to that, she was a Complaints Expert at British Gas from 2007 to 2011. Her extensive experience in customer service roles has equipped her with valuable skills in managing customer relations and resolving issues effectively.
Education and Academic Background
Jemma studied Sociology and Popular Culture at the University of Wales Institute Cardiff from 2003 to 2005. She also attended Loughborough Convent for her earlier education. Her academic background provides her with a strong foundation in understanding social dynamics, which can be beneficial in her customer service roles.
Career Journey and Development
Jemma's career in customer service began with her role as a Customer Service Advisor. After gaining experience, she progressed to various positions, including Complaints Expert and Complaints Team Leader. She took a career break in 2011 to travel, after which she returned to British Gas. Her journey reflects a commitment to professional growth and a passion for customer service.