Jessica Lumb
About Jessica Lumb
Jessica Lumb is a Customer Service Team Lead at Starling Bank, where she has worked since 2021. She has a background in banking and project management, having held various positions at Nationwide Building Society and B.S.A. International S.A.
Work at Starling Bank
Jessica Lumb serves as the Customer Service Team Lead at Starling Bank, a role she has held since 2021. In this position, she utilizes her expertise in complaint management and effective communication skills to enhance customer satisfaction. Her leadership contributes to the team's ability to meet organizational goals and improve service delivery.
Previous Experience at Nationwide Building Society
Jessica Lumb has extensive experience at Nationwide Building Society, where she held several positions. She worked as a Personal Banking Manager from 2013 to 2017 for four years, followed by a role as Assistant Branch Manager from 2017 to 2020 for three years. In 2021, she briefly served as Branch Manager for three months. Her roles involved managing customer relationships and overseeing branch operations.
Education and Expertise
Jessica Lumb studied at Aberystwyth University from 2008 to 2011, where she achieved a degree in Business Management. She also attended Ysgol y Berwyn. Her education, combined with her professional experience, has equipped her with expertise in complaint management, project management, and effective communication, essential for her leadership role in customer service.
Project Management Experience
Prior to her roles at Nationwide Building Society and Starling Bank, Jessica Lumb worked as a Project Manager at B.S.A. International S.A. from 2011 to 2013 for two years. In this capacity, she utilized her project management skills to streamline processes and improve service delivery, contributing to the overall efficiency of the organization.
Leadership and Coaching Skills
Jessica Lumb demonstrates a proven track record in leadership, guiding teams to achieve organizational goals. She possesses strong coaching skills, which enable her to foster the development and growth of team members. Her leadership style emphasizes effective communication and support, essential for a successful customer service environment.