Joel Petrosino
About Joel Petrosino
Joel Petrosino is a Process Mapping Analyst with expertise in operational efficiency within the fintech industry. He has a diverse background in customer service and process improvement, having worked at various roles in multiple organizations since 2012.
Work at Starling Bank
Joel Petrosino has been employed as a Process Mapping Analyst at Starling Bank since 2020. In this role, he has developed a new process that significantly improved the operational efficiency of the bank's inbound contact centre. Additionally, he played a key role in enhancing customer experience by redesigning existing processes. His contributions have focused on optimizing workflows and ensuring that customer interactions are handled efficiently.
Previous Employment Experience
Prior to his current role, Joel Petrosino held various positions in customer service and operations. He worked as a Customer Service Consultant from 2017 to 2018 in Brighton, United Kingdom. He also served as a CSTM from 2019 to 2020 and as an Operations Analyst from 2018 to 2019. Earlier in his career, he was a Customer Service Assistant from 2012 to 2014 and a Customer Service Manager from 2015 to 2016, both in Brighton. His experience spans over multiple roles that emphasize customer service and operational support.
Education and Expertise
Joel Petrosino studied at Bhasvic College, where he focused on Politics, Psychology, and Modern History, achieving A Levels from 2010 to 2012. He also attended Dorothy Stringer High School, obtaining 11 GCSEs, including Maths and English, from 2005 to 2010. His educational background supports his expertise in process mapping and operational efficiency, particularly within the fintech industry.
Background
Joel Petrosino has a background in customer service and operational roles, primarily based in Brighton and London, England. His career has included positions that required strong communication skills and a focus on improving customer interactions. His transition into process mapping reflects a commitment to enhancing operational workflows and customer satisfaction in the financial technology sector.