John Hopkins
About John Hopkins
John Hopkins is a Quality Assurance Standards Manager at Starling Bank, where he has worked since 2023. He has extensive experience in customer care and collections, having held various roles at Amigo Loans and RewardRate.
Work at Starling Bank
John Hopkins serves as the Quality Assurance Standards Manager at Starling Bank. He has held this position since 2023. In this role, he is responsible for ensuring that the bank's quality assurance standards meet regulatory requirements and internal policies. His expertise contributes to maintaining high service levels and enhancing customer satisfaction.
Previous Experience at RewardRate
Before joining Starling Bank, John Hopkins worked at RewardRate as a Customer Care Manager. He held this position for 10 months from 2022 to 2023. His role involved overseeing customer service operations and implementing strategies to improve customer interactions and satisfaction.
Career at Amigo Loans
John Hopkins has extensive experience at Amigo Loans, where he held multiple positions. He worked as a Collections Manager from 2019 to 2021 for two years, overseeing the collections process. He also served as a Seconded Head of Collections for five months in 2021 and as a Customer Care Manager for six months in 2022. Additionally, he began his tenure at Amigo Loans as a Collections Agent from 2016 to 2019.
Early Career at Nationwide Building Society
John Hopkins started his career at Nationwide Building Society as a Customer Support Advisor. He worked in this role for one year from 2015 to 2016 in Bournemouth, England. His responsibilities included assisting customers with inquiries and providing support for various banking services.