Jordan Walsh
About Jordan Walsh
Jordan Walsh is a Resource Planning Analyst at Starling Bank, where he applies analytical skills to forecast staffing needs and enhance operational efficiency. He has a background in customer service and retail supervision, and holds a Bachelor's degree in Criminology and Psychology from Solent University.
Work at Starling Bank
Jordan Walsh currently serves as a Resource Planning Analyst at Starling Bank, a position held since 2021. In this role, Walsh utilizes analytical skills to forecast staffing needs and improve operational efficiency. Walsh has been involved in resource planning projects aimed at optimizing workforce management, contributing to the overall effectiveness of the bank's operations.
Previous Experience at Starling Bank
Prior to the current role, Jordan Walsh worked at Starling Bank as a Customer Service Executive from 2019 to 2021. During this two-year tenure, Walsh gained experience in customer service operations, which laid the foundation for subsequent responsibilities in resource planning and operational efficiency.
Education and Expertise
Jordan Walsh studied at The 6th Form College Farnborough from 2013 to 2015, where A Levels were achieved in Sociology, Health and Social Care, and Business Studies. Following this, Walsh attended Solent University from 2015 to 2019, earning a Bachelor's degree in Criminology and Psychology. This educational background supports Walsh's analytical capabilities and understanding of human behavior in a business context.
Previous Employment History
Before joining Starling Bank, Jordan Walsh worked at Impact Call Centre as a Customer Service Executive from 2018 to 2019. Additionally, Walsh served as a Retail Supervisor at Blacks Outdoor Retail Limited from 2016 to 2018. These roles provided valuable experience in customer service and team management, contributing to Walsh's skill set in resource planning.
Contributions to Customer Service Operations
In the capacity of Resource Planning Analyst, Jordan Walsh has contributed to the development of strategies that enhance customer service operations. This includes effective resource allocation aimed at improving service delivery and operational performance within Starling Bank.