Jules Parker
About Jules Parker
Jules Parker is a Training Lead at Starling Bank, with extensive experience in customer support and operations management across several banking institutions. He has a strong focus on improving customer journeys and specializes in coaching teams for enhanced performance.
Current Role at Starling Bank
Jules Parker has been serving as the Training Lead at Starling Bank since 2021. In this role, Parker focuses on developing training programs that enhance team performance and improve customer service delivery. The position involves designing and implementing training initiatives that align with the bank's objectives and customer journey enhancements.
Previous Experience at TSB Bank
Prior to joining Starling Bank, Jules Parker held multiple positions at TSB Bank. From 2014 to 2020, Parker worked as the Recoveries & Supplier Operations Manager, overseeing operations for six years. In 2020, Parker briefly served as the Customer Support Operations Manager for nine months, focusing on customer service improvements.
Professional Background at Lloyds Banking Group
Jules Parker's career includes significant experience at Lloyds Banking Group. Parker worked as a Collections Operations Manager from 2010 to 2012, managing collections processes for two years. Additionally, Parker held the position of Front Line Manager - Quality Assurance for five months in 2010, where responsibilities included ensuring quality standards in customer interactions.
Experience at Cheltenham & Gloucester plc
At Cheltenham & Gloucester plc, Jules Parker held several roles that contributed to professional development. From 2008 to 2010, Parker served as Training Manager, focusing on staff training and development. Prior to that, Parker worked as a Mortgage Processing Manager for six months in 2007, and as Project Implementation staff for six months in 2008.
Education and Specializations
Jules Parker studied at Cheltenham Bournside School. Parker specializes in coaching teams to enhance their performance and deliver optimal results. This specialization is evident in Parker's focus on improving the customer journey through various business improvement initiatives throughout the career.