Kaley Ross
About Kaley Ross
Kaley Ross serves as the Head of Inbound Engagement - Social Media at Starling Bank, a position she has held since 2018. Previously, she worked as a Social Media Storyteller at Lululemon Athletica from 2015 to 2016.
Work at Starling Bank
Kaley Ross has served as the Head of Inbound Engagement - Social Media at Starling Bank since 2018. In this role, she is responsible for developing and executing strategies to enhance customer engagement through social media platforms. Her work focuses on fostering communication between the bank and its customers, ensuring that inquiries and feedback are addressed promptly and effectively.
Previous Experience at Lululemon Athletica
Prior to her position at Starling Bank, Kaley Ross worked at Lululemon Athletica as a Social Media Storyteller from 2015 to 2016. In this capacity, she contributed to the brand's online presence by creating engaging content that resonated with the company's audience. Her role involved storytelling through various social media channels to promote the brand's values and connect with customers.
Professional Background
Kaley Ross has built a career in social media engagement and content creation. With experience in both the banking and retail sectors, she has developed skills in customer interaction and brand communication. Her background reflects a commitment to enhancing user experience through effective social media strategies.
Expertise in Social Media Engagement
Kaley Ross possesses expertise in inbound engagement and social media management. Her role at Starling Bank highlights her ability to leverage social media as a tool for customer service and community building. She utilizes analytics and feedback to refine engagement strategies, ensuring that customer needs are met.