Kathryn Osborne
About Kathryn Osborne
Kathryn Osborne is a Retail Disputes Analyst currently employed at Starling Bank since 2020, following a series of roles at Lloyds Banking Group from 2017 to 2020.
Work at Starling Bank
Kathryn Osborne has been employed at Starling Bank since 2020, serving as a Retail Disputes Analyst. In this role, she is responsible for managing and resolving disputes related to retail transactions. Her experience in the banking sector contributes to her effectiveness in handling complex customer issues and ensuring compliance with relevant regulations.
Previous Experience at Lloyds Banking Group
Prior to her current position, Kathryn Osborne worked at Lloyds Banking Group in various roles. She began as a Telephone Banking representative in Newport from 2017 to 2018. Following this, she served as a Customer Service Adviser in Barry from 2018 to 2019. She continued her career at Lloyds as an Accredited Customer Service Adviser from 2019 to 2020, and briefly as a Fraud and Disputes Specialist in 2020.
Career Progression in Banking
Kathryn Osborne's career in banking showcases a clear progression through various customer service and dispute resolution roles. Starting as a Telephone Banking representative, she gained foundational skills in customer interaction. Her subsequent roles at Lloyds Banking Group involved increasing responsibilities, culminating in her current position at Starling Bank, where she focuses on retail disputes.
Education and Expertise
While specific educational details are not provided, Kathryn Osborne's expertise in retail disputes and customer service is evident from her extensive experience in the banking industry. Her roles have equipped her with knowledge in fraud prevention, dispute resolution, and customer relations, making her a valuable asset in her current position.