Katie Thomas
About Katie Thomas
Katie Thomas is an SME Collections Agent currently working at Starling Bank in Cardiff, Wales, where she has been employed since 2021. She previously held positions at Barclays and Lloyds Banking Group and has a background in Business Studies from UWIC.
Work at Starling Bank
Katie Thomas has been employed at Starling Bank as an SME Collections Agent since 2021. Her role involves managing collections for small and medium enterprises, focusing on maintaining positive relationships while ensuring compliance with financial regulations. She works from the Cardiff office in Wales, contributing to the bank's commitment to providing excellent customer service.
Previous Experience at Barclays
Before joining Starling Bank, Katie worked at Barclays as a Specialist Support Collections Agent from 2020 to 2021. During her eight-month tenure, she was responsible for supporting collections processes, assisting customers with their financial obligations, and providing solutions tailored to their needs.
Experience at Lloyds Banking Group
Katie Thomas also has experience working at Lloyds Banking Group, where she served in a PPI role from 2019 to 2020. Her five-month position involved handling payment protection insurance inquiries and assisting customers in navigating their options related to PPI claims.
Education Background
Katie studied at Clive Hall School in Cardiff from 1982 to 1986. She later attended Monkton House in Cardiff from 1986 to 1991, completing her secondary education. Additionally, she pursued higher education at the University of Wales Institute, Cardiff (UWIC), where she studied Business from 2007 to 2009, earning a degree in Business Studies.