Kay Thornton
About Kay Thornton
Kay Thornton is an Overnight Fraud Investigation Specialist at Starling Bank in Southampton, England, with a strong background in customer service and expertise in fraud investigation within the banking sector.
Work at Starling Bank
Kay Thornton has been employed at Starling Bank since 2019. She currently holds the position of Overnight Fraud Investigation Specialist, a role she has occupied since 2021. In this capacity, she utilizes her expertise in fraud investigation to address and resolve issues related to fraudulent activities. Prior to her current role, she worked as an Overnight Customer Service Team Member for two years, where she developed her customer service skills that support her current responsibilities. Both positions are based in Southampton, England.
Education and Expertise
Kay Thornton studied at Neville Lovett Community School, where she completed her GCSEs from 2005 to 2010. Her educational background laid the foundation for her career in various sectors, including banking. She possesses expertise in fraud investigation, which is critical in her current role at Starling Bank. Additionally, she has skills in electronic components and expediting, which enhance her effectiveness in fraud investigation.
Background
Kay Thornton has a diverse work history that spans multiple industries. Before joining Starling Bank, she worked as an Apprentice Clerical Officer at the NHS for four months in 2011. She then spent eight years as a Production Administrator at Phoenix Systems UK Ltd from 2011 to 2019. Earlier in her career, she gained experience as a Waitress at Oggy Oggy from 2009 to 2011. This varied background has contributed to her strong customer service skills.
Achievements
Kay Thornton has developed a strong foundation in customer service and fraud investigation through her roles at Starling Bank and previous employment. Her transition from customer service to fraud investigation demonstrates her adaptability and commitment to professional growth within the banking sector. Her skills in electronic components and expediting are also noteworthy, as they are relevant to her current position.